BOOKING – WEDDING DAY MAKEUP/HAIR

Services are secured upon receipt of booking fee for bookings within the India with Wemakeup. For bookings outside of the India a quote will be provided for WeMakeup services which will include details of the retainer payment. The retainer payment can be made before or after a trial session, if required. Receipt of a retainer payment confirms the Agreement and secures the Company’s availability for the Event on the agreed date and time for the agreed Fee.

The retainer is deducted from the final Fee due. Enquiries for which a retainer has not been paid are not confirmed and therefore availability cannot be guaranteed and an Agreement is not formally in place.

Retainers are non-refundable if a cancellation is received less than 12 weeks before the Event.

If the Client does not wish to book the service for the Event after a trial session the retainer is refunded in full within 7 days unless the Event is less than 12 weeks away in which case it is non-refundable.

Cancellations are only deemed valid if received via email.

The Fee is always agreed via email, verbal agreements are not offered as they are not deemed valid by the Company.

The Company reserves the right to cancel special offers and rates at any time, with the exception of where an emailed Agreement is already in place with the Client.

TRAVEL EXPENSES FOR BOOKINGS WITHIN INDIA

Travel expenses are incurred for services booked outside a 30 Km road distance from the Studio. They are at a rate of INR 45 for every mile outside the 30 Km road distance from the Studio and are based on the return journey.​

Distances are calculated using an online journey planner and travel expenses will be agreed between the Company and Client as part of the Agreement.

If required, alternative methods of transport other than motor vehicles, such as rail or flight will be discussed and agreed with the Client during the booking process.

PAYMENT - MAKEUP/HAIR

An invoice for the balance of the Fee will be sent from the Company to the Client 2 weeks before the date of the Event, unless the Event is in less than 2 weeks’ time in which case it will be sent immediately after the booking has been secured.

Full payment of the balance of the Fee is required 1 week before the Event at the latest, if the Event is less than 1 week away full payment is required to secure the booking. There are no exceptions to this.

Payment can be accepted via debit/credit card, bank transfer

Bookings are only confirmed once the funds have cleared in the Company’s bank account.

CLIENT RESPONSIBILITY

It is the Client’s responsibility to inform the Company or Team member who is engaged to provide the service of any potential issues such as but not limited to medical conditions, allergies, and/or sensitivities. Neither the Company nor Team member can be held liable for any condition that arises or loss incurred by the Client if the Client has not informed the Company and/or Team member of any known conditions as stated above, or of any conditions unknown to the Client at the time of the service.

The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and well-being. In these cases any payments that have already been made by the Client for the service are non-refundable.

COMPANY RESPONSIBILITY

The Company will always endeavour to honour the Agreement to the best of its ability.

There may be circumstances beyond the control of the Company where a Team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.

The Company reserves the right to offer the Client compensation in the event that it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

CANCELLATIONS/REFUNDS

Please check out our cancellation/refund policy here.

PHOTOGRAPHY & USE OF IMAGES

Photographic/video images of the Client, Party and/or Event will not be used by the Company in promotional material unless the Client’s express permission has been granted.

CHANGES TO SERVICES AND PRICES

Prices for products and services are subject to change without notice.

The Company reserves the right to modify or discontinue a service (or any part or content thereof) at any time without notice.

OTHER IMPORTANT DETAILS

Maximum time allocation for trials: The maximum time that the Team can spend on any one trial is 2.5 hours for a makeup or hair booking or 4.5 hours for a makeup and hair booking. Any additional time required for trial sessions will have to be booked as a repeat trial.

Repeat trials: If a second makeup and/or hair trial are requested the same fee applies as for the first trial.

Single bride supplements and minimum booking sizes for bridal services: Extra charges are applicable for single bride bookings and there are minimum booking sizes for bridal services for certain times/distances.

Assistants: If the start time for a booking is amended to be later than in the initial Agreement, however the finish time is to remain the same; or if a booking is requested for one Team member but is deemed by the Company not to be possible for one person due to time constraints, an assistant to the makeup artist/hairstylist can be booked for an additional INR 9000 in total per booking.

Individual lashes: Individual lash application is included in the price for the makeup service, there is no reduction in price for any makeup service if they are declined.

Makeup/hairstyling services for younger members of the Party: Makeup services for members of the Party who are up to 12 years old are complimentary. This will only include lip gloss, blusher, and shimmery eyeshadow application.

If a more complete makeup service is required the full bridesmaid’s price will apply.

Hairstyling services for members of the Party who are up to 10 years old are complimentary. This will only include plaits or loose waves with a plait – up to 15 minutes of hairstyling per Party member.

Hair extensions: If hair extensions are required for the chosen hairstyle they are charged at INR 4900 to hire or INR 6499 to purchase for 16″ extensions, INR 6999 for 18″ to 20″ and INR 7999 for longer than 20″. To hire extensions a INR 2999 deposit must be paid in advance as well as the INR 3900 charge, the deposit is refunded upon their return to the Studio if received in the same condition within 6 weeks of the Event. When returning extensions by post the Client should include their details to make it easy to establish who they are from. The Company reserves the right to withhold or amend the refunded amount based on our assessment of the condition of the returned extensions and the time taken for them to be returned.

Additional attendees to bookings at the Studio: If more than 1 additional person will be attending a booking at the Studio along with the Client the Company are to be informed at the booking stage to ensure everyone can be comfortably accommodated.

PLEASE NOTE THAT BY SECURING A BOOKING, THE CLIENT ACCEPTS THESE TERMS AND CONDITIONS